Policies

At The Green Shed, we strive to provide our customers with quality handmade products. To make sure that happens, we make sure our shop policies are fair, clear and transparent. As all our prints are handprinted there may be slight variations between prints. All our gifts are handmade right from printing the fabric all the way through to stitching the pieces together. We aim to have commission completed and sent out within 3 weeks, expect delays during busy periods i.e Christmas. A quick turn around can be arranged but an additional cost will be added, any unforeseen delays we will notify you as soon as possible. A deposit of half will be required to start the piece, an initial sketch will be sent to the recipient to be confirmed, the piece will then be completed once the final payment has been sent. 

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Return Policy

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Gifts, Prints and Cards

If you are unhappy with your order or your order gets damaged in the post please get in contact to arrange a return and refund. Please note you may be required to provide evidence for a refund to be issued.

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Commissions

We aim to keep in contact with you throughout the process to ensure you are happy with your order if you aren't happy at any point please let us know. Once you have confirmed the initial sketch the first fee is then non refundable. If you are unhappy with the final piece or it arrives to you damaged please get in contact as soon as possible.

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Delivery & Packaging

We use Royal Mail to send all our products, for large orders and commissions this will be tracked, we will inform customers of any planned delays. An email will be sent when your order has been dispatched, if an order hasn't arrived to you please get in contact so we can aim to locate your order or provide you with a refund. We aim for as much of our packaging to be as environmentally friendly as possible, we ask customers to do their bit by following the disposal instructions.